At Berjé we are continuously looking for passionate people who possess the drive to accomplish goals and build productive relationships. Berje offers a highly motivating work environment that will perpetually challenge and develop your professional skills. Whether or not a specific job opening is posted, we welcome resumes that offer flavor and fragrance experience in the core areas of Sales, Production, Quality Control, Perfumery and Evaluation, Regulatory, Purchasing, Customer Care, and Importing/Exporting.
Join a highly successful Company in the Flavor & Fragrance Industry. Our Customer Care Representatives have a key role in Berje’s Client Satisfaction. This position promotes customer loyalty by building and maintaining business relationships with customers, executive sales force, and co-workers.
The Customer Care representative position exists to provide front line support to key external and internal customers as well as actual execution of day-to-day order to cash processes. The position tracks order activity, and in so doing, provides pricing, product availability, & shipping schedule information to customers and internal personnel. Requirements include strong interpersonal/communication skills, teamwork, and accuracy with details, problem solving, and critical thinking capability. Previous Customer Service experience in an order management capacity is strongly preferred.
Records and processes orders, samples, and/or inquiries received by email, telephone, and/or through personal customer or sales contact.
Tracks order activity, and alerts appropriate staff of any potential delivery problems.
Provides pricing, product availability, and shipping schedule information to customers and internal personnel.
Suggests additional and/or alternative products or services to meet customer needs.
Researches and obtains resolution of a variety of customer complaints and issues.
Serves as link between customers and sales staff to assure responsiveness.
Report changes in order patterns and provides competitive intelligence
Expedites the delivery of selected orders.
Processes samples and follow-up.
Resolves technical difficulties and issues with the customer.
Ability to provide key account details to VP/sales manager.
Daily Customer interfaces include but not limited to project management, co-ship sample documentation, complaint/NCR follow-up, contract entry, expediting orders, and securing cash flow through invoice accuracy.
Education & Experience:
High School Diploma and a minimum of 3 years customer account/customer service experience within a specialty chemical, fragrance or flavor company or equivalent involving order entry, customer problem resolution, pricing, contract review and inventory management.
Associates Degree in related field and minimum of 1 year customer account/customer service experience within a specialty chemical, fragrance or flavor company or equivalent involving order entry, customer problem resolution, pricing, contract review and inventory management.
Minimum 3 years with high volume Customer Care
Data Entry/Computer Skills
Team oriented, yet able to work independently
Positive and professional manner, strong focus on detail, accuracy and accountability
High degree of organization, prioritization, problem solving and initiative
Helpful and conscientious attitude at all time
May be asked to attend and participate in customer meetings off/on-site
Strong interpersonal skills and ability to communicate using both written and verbal communication with diverse groups at all levels.
Must be authorized to work in the United States
Must be able to commute to Carteret Office daily
Who we are:
Berje provides sensory enhancing solutions to some of the world’s most respected brands. With over six decades of experience, being an Independent privately held, third generation family owned business. Berje’ is renowned for the highest quality of Essential Oils, Aromatic Chemicals and Materials that it provides to the Fragrance and Flavor Industry. We take pride in providing superb service and consistency of supply, serviced with arguably the largest inventory in the USA. Throughout our storied History, Berje’ has adapted to evolving markets, building efficient and sustainable supply chains throughout the world.
What we are seeking:
Berje’ is seeking to engage an experienced salesperson to enhance our growth and expand our client portfolio in the exciting world of Fragrances. You will find us an enjoyable alternative to corporate formality because we thrive on creativity and service to our strategic clients, ensuring that they all receive the utmost attention to olfactive detail and fragrance design. Ideally, candidates have 3-5 years of previous Fragrance development related experience in sales. Just as important, you would have clients who absolutely love working with you that we, in turn, could dazzle together! We seek an individual who is self-disciplined, supremely flexible, and driven to ensure that we maintain our position of creativity and service.
What you bring to the party in addition to previous fragrance sales experience:
Skills at building and maintaining exceptional relationships and customer service with clients.
Self-motivation and high energy
Proven success working internally with Sales, Marketing, Customer Service, and Operations teams to provide cross-sectional success to clients
An awesome sense of smell and ability to converse with Internal teams and clients on olfactive directions
A teamwork ethic and sense of humor (mandatory for our team)
Willingness to work remotely as domestic travel and occasional international travel is required of the position
Able to learn quickly, to cross sell Essential oils and Aromatic Chemicals
A diverse portfolio of clients who will both inspire our creative team to greatness, while assuring mutual growth for you and your clients
Eligible/legal working status in the United States.
If you think you would be a fit for our team, we would love to hear from you and have a chat!
What we offer in turn:
A great working environment with some intriguingly creative people
Solid opportunities with a growing, stable and independently owned family company
Excellent remuneration and benefits